Last updated: 08 Aug 2025
Because every TRECOZY item is custom-printed just for you, we do not accept change-of-mind returns or offer cash refunds.
We will, however, put things right—at our cost—if:
-
The product itself is flawed (fabric damage, faulty stitching, etc.);
-
The print quality is poor (blurred, smudged, off-centre); or
-
The item you received is materially different from what you ordered (wrong style, size, or design).
In those rare situations, we’ll replace the item—or, if a replacement is impossible, refund you in full.
How to Request a Replacement
-
Email us within 3 days of delivery at support@trecozy.com.
-
Include
-
your order number and checkout email address;
-
clear photos of the entire item plus close-ups of the issue;
-
any details that help us understand the problem.
-
-
Our team will review your claim within one business day.
-
If approved, we will ship a free replacement.
-
If a replacement cannot be produced (e.g., discontinued colour), we will issue a refund to your original payment method—usually visible in 5–10 business days.
-
Shipping & Address Issues
| Scenario | What Happens |
|---|---|
| Incorrect / incomplete address supplied | Parcel is returned → we can reship once you pay a new shipping fee and confirm the corrected address. |
| Unclaimed packages (held at post office, etc.) | Same process as above—new shipping fee applies. |
| Sealed hygienic items (e.g., face masks) | Cannot be returned or reshipped once opened for health & safety reasons. |
We Cannot Replace / Refund If
-
You simply changed your mind or ordered the wrong size/colour.
-
You contact us after the 3-day window.
-
The item has been worn, washed, or altered.
-
You ship an item back without our prior written approval.
Need help?
📧 support@trecozy.com — we’ll get back to you within one business day.
TRECOZY — Trendy comfort, printed just for you.
