TRECOZY Privacy Policy
Last updated: 08 August 2025
TRECOZY (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit trecozy.com (the “Site”), make a purchase, or interact with us through social media, email, or live-chat support.
Important note: This document is for informational purposes only and does not constitute legal advice. Because privacy laws differ by jurisdiction and evolve regularly, you should consult qualified counsel to ensure full compliance with your specific obligations (e.g., GDPR, CCPA/CPRA, PIPEDA, UK GDPR).
1. Information We Collect
| Category | Examples | Legal Basis* |
|---|---|---|
| Identity & Contact Data | name, billing and shipping address, phone number, email, social-media handle | Contract performance, legitimate interest |
| Payment Data | last four digits of card, payment token, PayPal e-mail (all processed by PCI-compliant providers; we never store full card numbers) | Contract performance |
| Order & Fulfilment Data | product selections, size/colour, quantity, order history, tracking number | Contract performance |
| Usage Data | pages visited, time on page, clicks, referring URL, IP address | Legitimate interest, consent (cookie banner) |
| Marketing Data | email preferences, survey responses, wishlist items, contest entries | Consent, legitimate interest |
| Device & Technical Data | browser type, device type, OS, screen size, cookies, local-storage objects | Legitimate interest, consent |
* Where required by GDPR or equivalent regulations.
2. How We Use Your Information
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Process & deliver your orders (print-on-demand production, shipping, confirmations, returns for defects).
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Customer support via email, live chat, or social-media direct messages.
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Personalisation & analytics to improve site performance, recommend products, and reduce checkout friction.
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Marketing such as newsletters, new-arrival alerts, retargeted ads, or SMS (only with opt-in consent where required).
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Security & fraud prevention including IP-based risk scoring and two-factor authentication for our staff dashboard.
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Legal compliance (e.g., tax records, consumer-protection laws).
3. Cookies & Similar Technologies
We use first- and third-party cookies, pixels, and local-storage objects to:
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Ensure core functionality (cart, checkout, login).
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Analyse site traffic with Google Analytics 4 or equivalent privacy-focused tools.
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Serve personalised ads through Meta (Facebook & Instagram), TikTok, and Google Ads.
You may adjust cookie preferences via our banner or through your browser settings. Disabling some cookies may affect site usability.
4. Sharing & Disclosure
TRECOZY never sells your personal data. We share only as necessary with:
| Recipient | Purpose | Safeguards |
|---|---|---|
| Print-on-Demand & Logistics Partners | manufacture & ship your garment closer to you (USA, EU, AU, Asia hubs) | Data-processing agreements (DPAs) |
| Payment Gateways (Shop Pay, PayPal, Stripe, Apple/Google Pay) | secure transactions, fraud prevention | PCI-DSS Level 1 compliance |
| Analytics & Marketing Providers (Meta, Google, Klaviyo) | site metrics, email/SMS marketing, retargeting | Standard Contractual Clauses (SCCs) for EU transfers |
| Professional Advisors | accounting, legal | Confidentiality clauses |
| Government & Law Enforcement | when legally required (e.g., court order, tax audit) | Minimum necessary disclosure |
5. International Data Transfers
Our servers are located in the United States. If you access the Site from outside the US, your data may be transferred to, stored, and processed in the US or other countries that may have different privacy laws. We rely on adequacy decisions, SCCs, or equivalent safeguards for GDPR-regulated transfers.
6. Your Rights
Depending on your jurisdiction, you may have rights to:
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Access the personal data we hold about you.
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Rectify inaccuracies or complete missing data.
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Erase (“right to be forgotten”) certain data.
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Restrict or object to processing for specific purposes.
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Data portability (structured, machine-readable copy).
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Opt out of marketing communications at any time (link in every email, or contact us).
To exercise any rights, email privacy@trecozy.com or send a written request to the address in Section 10.
7. Data Retention
We retain personal information only as long as necessary to:
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Fulfil the purposes outlined in this policy.
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Satisfy legal, accounting, or reporting requirements (e.g., seven-year tax rule).
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Resolve disputes and enforce our agreements.
When data is no longer required, we securely delete or anonymise it.
8. Children’s Privacy
TRECOZY is not directed to children under 13 years (or 16 under GDPR). We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, contact us so we can delete it immediately.
9. Contact Us
TRECOZY
Attn: Privacy Officer
Ground Floor
470 St Kilda Road
MELBOURNE VIC 3004, AUSTRALIA
📧 support{@}trecozy.com
10. Policy Updates
We may revise this Privacy Policy from time to time (e.g., to reflect new regulations, technologies, or business practices). The “Last updated” date at the top will change accordingly. Material changes will be announced via email or prominent site notice. Continued use of the Site after such updates constitutes acceptance of the revised policy.
Thank you for trusting TRECOZY. We’re committed to keeping your data safe while delivering the trendiest, coziest apparel—printed just for you.
